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Support Center

We are dedicated to ensuring your success with DataReality. Whether you're facing a technical issue, have a question about compliance, or need to upgrade your license, our team is here to help.

Support Hero

Support Dashboard​

Manage your interactions with our support team directly through the customized Support Dashboard.

Support Dashboard Interface

The dashboard provides a centralized view of all your support tickets with the following capabilities:

  • Ticket Management:

    • Create Ticket: A prominent blue button allows for the immediate creation of new support requests.
    • Status Indicators: Quickly filter your view using tabs for All Statuses, Open, In Progress, Resolved, Rejected, and Closed tickets.
    • Ticket Counter: A dynamic label (e.g., "0 TICKETS FOUND") shows the count of tickets matching your current filter.

  • Empty State Guidance: When no tickets are present, the system provides a clear "No Support Tickets Found" message along with a direct call-to-action to Create Your First Ticket.

Create Ticket Modal​

Create Support Ticket Modal

Clicking Create Ticket opens a focused modal window designed to capture essential details:

  • Title: A mandatory field for a brief summary of the issue.
  • Description: A detailed text area where you can elaborate on the problem, including steps to reproduce or specific error messages.
  • Action: The Create Ticket button submits the request directly to our support queue.

Ticket Status & Management​

Ticket Status and List View

Once tickets are created, you can track their progress through the list view:

  • Status Tabs: Use the tabs at the top (e.g., Open, Resolved) to filter the list and focus on active issues.
  • Ticket Details: Each row displays key information:
    • Title: The summary of the issue.
    • Created Date: When the ticket was submitted.
    • Status: The current state (e.g., OPEN).
    • Action: Clicking View takes you to the detailed conversation thread for that ticket.

Viewing Ticket Details​

Ticket Detail View

Selecting a ticket opens the full detail view where you can see:

  • Ticket Information:
    • Issue ID: A unique alphanumeric code for tracking.
    • Created: Date of submission.
    • Status: Current status (e.g., OPEN).
    • Priority: Assigned priority level.
  • Conversation History: Read the full description (Message) and any responses from our support team.
  • Actions:
    • Close Ticket: Mark the issue as resolved.
    • Done: Return to the main dashboard.

Contact Channels​

🆘 Technical Support​

For product bugs, downtime, or account access issues.

💼 Sales & Licensing​

For plan upgrades, additional seat licenses, or enterprise agreements.

💬 Community & Discussion​

Join other professionals to discuss best practices for PSUR generation and risk analysis.

Self-Service Resources​

Before reaching out, check if your question is answered in our documentation.

Famous How-To's​

System Status​

Check the real-time status of our API and dashboard services.

System Status