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Complaints Overview

Dashboard Overview​

The Complaints module provides a centralized view of all reported issues, offering high-level insights and tracking metrics.

Complaints Dashboard
  • Key Metrics: View real-time counts for Total Complaints, New Complaints, Resolved cases, and Critical Issues.
  • Visual Analytics:
    • Complaints by Status: A bar chart visualizing the distribution of complaints across different stages.
    • Complaints by Country: A pie chart showing the geographical breakdown of reports.

To find specific records, use the advanced filtering tools located above the list view.

Complaints Filters
  • Filter Options: Narrow down the dataset by Country, Severity (e.g., High, Low), PSUR status, or Created Date (e.g., "Last 30 Days").

Managing Complaints​

The main list provides a detailed record of every logged complaint.

Complaints List

List Columns​

  • Complaint ID/Country/Reason: Core identifiers for the issue.
  • Product & Severity: Details on the affected device and the impact level.
  • Status & Seriousness: Tracking the progress and regulatory classification.
  • Actions:
    • View (Eye Icon): Open the full details of the complaint.
    • Edit (Pencil Icon): Modify or update the complaint record.