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Complaint Letters

Dashboard Overview​

The Complaint Letters module simplifies the management and retrieval of official correspondence related to user complaints.

Complaint Letters Dashboard
  • Create New: Use this button to generate a new set of letters from a raw data file.
  • Repository: View, filter (by tags), and manage previously generated letter batches (e.g., "202106-011").

Generating New Letters​

To create new documents, you need to provide a valid complaint dataset.

Generate Complaint Letters
  1. Upload Complaint Data: Drag and drop or browse to select your source Excel file (.xls or .xlsx, max 10MB).
  2. Generate: Once the file is attached, click Upload and Generate. The system will process the rows and create individual letters based on the defined templates.

Downloading Letters​

After generation, you can export the letters in multiple formats.

Download Options
  • Download Button: Click Download on any card to access the export menu.
  • Formats:
    • Download as HTML: Best for quick web viewing.
    • Download as PDF: Standard format for printing and sharing.
    • Download as DOCX: Editable Word document format for further customization.